Roller City of Jacksonville

Jacksonville, NC

Birthday Party Terms & Conditions

Here’s the Birthday Party Terms and Conditions for Roller City Jacksonville. We are looking forward to celebrating with you!

DEPOSITS are transferable but NON-REFUNDABLE.

Deposits are applied towards your final bill. 7 days notice is required for date changes. In the event of a date change, your party must be held within 60 days of the original date.  After 60 days, your deposit will be forfeited. Deposits are non-transferrable to another person.

BILLING: Children over 1 year of age are required to pay admission.

Final payment is due at the conclusion of your event. Do not exit Roller City prior to making final payment. We reserve the right to collect final payment my legal means if necessary. We accept Cash, Visa, Master Card, Discover, and American Express. *Credit card information is NOT kept on file. To pay by credit card a card must be PRESENT AT FINAL BILLING. We do not accept personal checks. Coupons must be presented upon arrival. Only one coupon may be used per package. Gratuities are not included, are at the discretion of the customer, and appreciated.

NO OUTSIDE FOOD OR DRINK, except for a Birthday Cake & Ice Cream.

In the event of a food allergy, please contact management for approval for the allergic child ONLY.  If we provide you with written consent via email, please bring consent email to the event.

We do not provide a PARTY HOST. Roller City staff is attentive and happy to help store your cake/ice cream in the snack bar and bring it to you when you are ready for it. Our staff will deliver cake/ice cream, pizza/drinks to the party area, but is not responsible for serving to your guests. If there is anything you may have forgotten or need assistance with, please ask our staff.


Your party area will be ready at the start of your reserved time; early entry into the party room is not permitted. Early entry to the rink before opening is not permitted. Skating time is unlimited- your party is welcome to join us prior to your reservation time, starting at the beginning of the skating session.  At the conclusion of your reserved party room time, please move to the general seating area. Tables are reserved for 1 hour and 50 minutes. If you arrive late, we cannot grant extended time in the party room. Please clear your tables within your allotted time- other families may be waiting to host their party at the same tables and our staff needs time to sanitize & set the tables for the next guest.  We reserve the right to charge $3 per minute for time overage.

You may enter Roller City at the beginning of your scheduled party time. Early entrance is not permitted. Should you need time to set up for your event, please do so within your scheduled time.

UTILIZING OUR PARTY ROOM is permitted during private events. Private parties utilizing the party room will be instructed to clear the party room fifteen minutes prior to the end of your event.

SOCKS are required to use the facility.

If children arrive without socks they will not be able to skate, but admission will still apply. Socks are available for $3/pair. Children 2-5 years old require direct PARENT supervision.

CONFETTI, PINATAS, SILLY STRING, CHEWING GUM AND/OR NOISEMAKERS ARE NOT ALLOWED. If you opt to make your own favor bags, these must not be given to your guests until they are EXITING the facility.  We have favor bags available for purchase that may be distributed at any time.

PRICES, times, & packages subject to change without notice. 

ALLERGIES: Items containing peanuts and other tree nuts ARE SOLD in the rink (pre-packaged items such as candy bars).

SUPERVISION/DISCIPLINE: It is the responsibility of the party hosts to supervise and discipline patrons while using the facility. Roller City rules and policies must be observed and followed by all guests at all times. Roller City is supervised- however, adult supervision is strongly suggested. Patrons may bring their own skates or in-lines. All personal equipment must be inspected by Roller City staff prior to use, and must be clean, in good repair, and not damaged from outdoor use.  Razor scooters are NOT allowed.

Damages to Roller City: Should damages be made to our facility during your event (in party room or during private event), the person in which the reservation was made, is held 100% financially responsible.

COVID-19 GUIDELINES When entering our facility, you are assuming all risks associated with COVID-19 and are aware that you may be exposed to and/or contract COVID-19; Roller City is not responsible for any injury or illness. Patrons are encouraged and welcome to wear a mask. Roller Skating is considered exercise so they are not required to enter the facility. Please note there may be patrons in the facility not wearing masks. The party room is disinfected between parties and hand sanitizer is available for use throughout the rink.

PRIVACY POLICY: We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.